5qqee Privacy Policy

5qqee operates an internationally accessible online casino and sports betting platform built specifically for players in Bangladesh. As part of our operations, we collect and process certain personal information from registered players, prospective players, and visitors to our website. This Privacy Policy ("Policy") sets out in clear terms what data we collect, the lawful basis on which we process it, how long we retain it, and the rights you hold over your own information.

By registering an account with 5qqee or continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood these practices. If you have concerns about how your data is handled, you are encouraged to contact us before continuing to use the Platform. Our support team is available 24/7 in both Bangla and English via live chat.

5qqee processes personal data only for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason it was collected. The lawful purposes for which we process your data include:

• Account registration, identity verification (KYC), and age confirmation to ensure all players are 21 years or older.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay in BDT, and maintaining accurate financial records.
• Delivering, maintaining, and improving the 5qqee Platform, including personalising your experience and recommending relevant games and promotions.
• Detecting, investigating, and preventing fraudulent activity, collusion, bonus abuse, and other prohibited behaviour under our Terms & Conditions.
• Complying with applicable anti-money-laundering (AML) regulations, responsible gaming obligations, and any lawful requests from competent authorities.
• Sending service-related communications such as account alerts, security notices, and updates to this Policy or our Terms & Conditions. We do not send unsolicited marketing communications without your explicit opt-in consent.

5qqee does not sell, rent, or trade your personal data to third parties for marketing or commercial gain. We may share your data with third parties only in the following limited circumstances:

• Payment processors and mobile financial service providers (such as bKash, Nagad, and Rocket) who process your deposit and withdrawal transactions. These providers receive only the transaction data necessary to execute the payment.
• Identity verification and KYC service providers who assist in confirming the age and identity of players. These providers are bound by strict data-processing agreements.
• Game technology providers (such as Pragmatic Play, Evolution Gaming, and Spribe) who deliver the game software and live dealer streams. These providers may receive session and game-outcome data required for the operation of their games.
• Law enforcement agencies or regulatory bodies when 5qqee is legally compelled to disclose information, such as in response to a court order, AML investigation, or other lawful authority request.

All third parties with whom 5qqee shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the scope of the service they provide to 5qqee.

5qqee respects your rights over your own personal data. You may exercise the following rights by contacting our support team via live chat or at [email protected]. We will respond to all requests within a reasonable timeframe, and in most cases within 30 days of receipt:

• Right of access: you may request a copy of all personal data 5qqee holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: in certain circumstances you may request that 5qqee delete your personal data. This right is not absolute — we may be required to retain certain data for legal compliance purposes, such as AML record-keeping requirements.
• Right to object to processing: you may object to 5qqee processing your data for direct marketing purposes. Upon receipt of a valid objection, we will cease that specific processing immediately.
• Right to data portability: where technically feasible, you may request that 5qqee provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

To exercise any of these rights, contact 5qqee support via live chat (available 24/7 in Bangla and English) or write to [email protected]. Please note that we may need to verify your identity before actioning a data request, to prevent unauthorised access to another person's information.

5qqee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, a notice will be displayed on the Platform for a minimum of 7 days before the revised Policy takes effect. The date at the top of this page always reflects the most recent revision. Your continued use of the Platform after a revised Policy takes effect constitutes your acceptance of the updated terms.

If you have questions, concerns, or complaints about this Privacy Policy or about how 5qqee handles your personal data, please contact our support team via live chat on the Platform, available 24/7 in both Bangla and English. You may also write to us at [email protected] — please note this address is for written correspondence only and is not monitored in real time. For urgent privacy matters, live chat is the recommended channel.